Refund policy

Returns and refunds

Last updated: October 2026

To start a return, email returns@sftapparel.com with your order number and the item(s) you are returning. We will reply with return instructions and the address to send your parcel to. Items sent back without first contacting us may be delayed.

Australia and New Zealand orders

You have 14 days after receiving your item to request a return. Items must be returned in the condition you received them, unworn and unwashed, with tags attached and in original packaging, with proof of purchase. Sale items and gift cards cannot be returned unless faulty. This does not affect your rights under the Australian Consumer Law.

United Kingdom orders

• 30-day returns. You can return any item, including sale items, within 30 days of receiving it, for any reason. This is longer than, and in addition to, your legal right to cancel.
• Your right to cancel. Under the Consumer Contracts Regulations you can cancel your order at any time from placing it until 14 days after the day you receive your goods, without giving a reason. You then have a further 14 days from telling us to send the goods back.
• How to cancel or return. Email returns@sftapparel.com, or send the cancellation form below. We will confirm receipt by email.
• Return postage. Unless the item is faulty or incorrect, you pay the cost of returning it. Returns are posted to our address in Australia, so we recommend a tracked service and keeping your proof of postage.
• Condition. Please return items unworn and unwashed, with tags attached. You may handle an item as you would in a shop to check it, but we may reduce your refund if its value has been reduced by handling beyond that.
• Your refund. We will refund the price you paid and the standard delivery charge (£15) within 14 days of receiving your return, or of receiving proof of postage if that is sooner. If you chose express delivery, we refund the standard rate only. Refunds go back to your original payment method.
• Faulty or incorrect items. Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, damaged or not as described, contact us and we will cover the cost of return and offer a repair, replacement or refund.

Cancellation form (UK)

To: sft. Apparel, returns@sftapparel.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date:

Damages and issues

Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged or incorrect, so we can make it right.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order once your return is accepted.

European Union

If your order is shipped into the European Union, you can cancel or return it within 14 days of receipt, for any reason and without justification.

Refund timing

We will email you once we have received and inspected your return. Approved refunds are processed to your original payment method (for UK orders, within the 14 days above; for other orders, within 10 business days). Your bank may take a few extra days to show the refund. If you have not seen your refund after 15 business days, please contact returns@sftapparel.com.