Shipping policy

sft. Shipping Policy

Last updated: October 2026

Thank you for shopping with sft. We want your order to reach you in the best condition and as quickly as possible. Please read this policy before placing your order.

Order processing

All orders are processed within 1 to 2 business days of purchase confirmation (Monday to Friday, excluding Australian public holidays). Orders placed on weekends or public holidays begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking to update.

Australia

All orders are dispatched from Brisbane, QLD.

  • Standard: $11 AUD, 4 to 7 business days. Free on orders over $100 AUD.
  • Express: $15 AUD, 1 to 3 business days.

United Kingdom

UK orders are dispatched from Brisbane, Australia, and priced in GBP.

  • Standard: £15, estimated 11 to 21 days.
  • Express: £30, estimated 6 to 8 days.

No import charges on delivery (UK). UK orders are shipped with UK VAT and any import duties prepaid. The price you pay at checkout is the full price, and nothing more is collected from you when your parcel arrives.

New Zealand and other destinations

  • Standard international: $20 AUD. Most orders arrive within 7 to 21 business days of dispatch.

For destinations outside the UK, customers are responsible for any customs duties, import taxes and fees charged by their country on delivery. These are not included in the order total and are outside sft.'s control. If you are unsure, please check with your local customs authority before ordering.

International delivery times are estimates only and may be affected by customs processing, carrier schedules or local public holidays.

Pre-orders

Some products may be offered on pre-order. Pre-order items are produced in limited quantities and need extra lead time before dispatch. The estimated ship date is shown on the product page at the time of purchase and may change; if it does, we will email you as soon as possible. To cancel a pre-order before dispatch, contact us at the email below.

Incorrect delivery address

Please check your delivery address carefully at checkout. If you notice an error after ordering, contact us straight away at orders@sftapparel.com. We will do our best to amend it before dispatch, but cannot guarantee changes once an order has been processed.

Lost, stolen or damaged orders

If tracking shows your order as delivered but you have not received it, please check with neighbours and any safe drop locations, then contact us.

If your order arrives damaged, contact us within 48 hours of delivery with your order number and photos, and we will work with you on a resolution quickly.

If your order appears lost in transit (no tracking movement for 10 or more business days domestically, or 25 or more business days internationally), get in touch and we will lodge an enquiry with the carrier for you.

Returned to sender

If an order is returned to us because of an incorrect address, failed delivery attempts, or an uncollected parcel, we will email you with two options:

  • Have your order re-dispatched (a re-delivery fee applies), or
  • Receive store credit for the value of the order (excluding original shipping).

Peak periods

During busy periods such as Black Friday, Christmas and New Year, processing and delivery can take longer. Please order early, especially for international gifts. We will post any significant delays on our website and social channels.

Contact us

Email: orders@sftapparel.com
Instagram: @sft.apparel

We aim to reply to all enquiries within 1 to 2 business days.

sft. may update this policy at any time. Changes will be shown on this page with an updated date.