Shipping policy

sft.

Shipping Policy

Last updated: March 2026

Thank you for shopping with sft. — we want your order to reach you in the best condition and as quickly as possible. Please read the following policy carefully before placing your order.

Order Processing

All orders are processed within 1–2 business days of purchase confirmation (Monday to Friday, excluding Australian public holidays). Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after dispatch.

Domestic Shipping — Australia

All Australian orders are dispatched from Brisbane, QLD.

Standard Shipping

  • $11 AUD — 4–7 business days 
  • Free on orders over $100 AUD

Express Shipping

  • $15 AUD — 1–3 business days 

Delivery timeframes are estimates provided by the carrier and are not guaranteed. sft. is not responsible for delays caused by the carrier, adverse weather, or other circumstances outside of our control. If your order has not arrived within the estimated timeframe, please allow an additional 2–3 business days before contacting us.

International Shipping

  • Standard International Shipping — $20 AUD
  • Estimated delivery timeframes vary by destination. Most international orders arrive within 7–21 business days of dispatch.

International shipping timeframes are estimates only and may be subject to delays due to customs processing, carrier schedules, or local public holidays. sft. is not responsible for delays once an order has left Australia.

Customs, Duties & Import Taxes

International customers are responsible for all customs duties, import taxes, and any fees imposed by their country upon delivery. These charges are not included in the order total or shipping fee at checkout and are outside of sft.'s control. We are unable to predict or advise on the exact amount of any such charges. If you are unsure, we recommend checking with your local customs authority prior to placing an order.

sft. is not responsible for orders held, delayed, or confiscated by customs.

Pre-Order

Certain products on the sft. store are available for pre-order. Pre-order items are produced in limited quantities and require additional lead time before dispatch.

Current pre-order items are expected to ship from 18th May 2026 (Mocha and Black). These dates are an estimate based on current production timelines and are subject to change. In the event of a delay, we will communicate any updates to you via email as soon as possible.

By placing a pre-order, you acknowledge and accept the estimated ship date. If you would like to cancel a pre-order before it has been dispatched, please contact us at the email address below.

Incorrect Delivery Address

Please ensure your delivery address is entered correctly at checkout. sft. is not responsible for orders delivered to an incorrect address as a result of customer error. If you notice an error in your shipping address after placing your order, please contact us immediately at the email address below. We will do our best to amend the address before dispatch, however we cannot guarantee changes can be made once an order has been processed.

orders@sftapparel.com 

Lost, Stolen or Damaged Orders

If your tracking indicates your order has been delivered but you have not received it, please check with neighbours and any safe drop locations before contacting us. sft. is not liable for orders marked as delivered by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage. We will work with you to find a resolution as quickly as possible.

If your order appears to be lost in transit (no tracking movement for 10+ business days domestically, or 25+ business days internationally), please get in touch and we will lodge an enquiry with the carrier on your behalf.

Returned to Sender

If an order is returned to us due to an incorrect address, failed delivery attempts, or the parcel not being collected from a post office, we will contact you via email. You will be given the option to:

  • Have your order re-dispatched (a re-delivery fee will apply), or
  • Receive a store credit for the value of the order (excluding original shipping costs).

Please note that original shipping costs are non-refundable in returned-to-sender situations.

Peak Periods & Public Holidays

During peak shopping periods (including but not limited to Black Friday, Christmas, and New Year), processing and delivery times may be longer than usual. We recommend placing orders early during these periods to avoid disappointment. sft. will notify customers of any significant delays via our website and social media channels where possible.

Contact Us

If you have any questions or concerns regarding your order or this policy, please don't hesitate to reach out:

Email: orders@sftapparel.com

Instagram: @sft.apparel

We aim to respond to all enquiries within 1–2 business days.

sft. reserves the right to update this policy at any time. Any changes will be reflected on this page with an updated date.